Frequently Asked Questions
Everything you need to know about shopping with MUJI Canada.
What are your shipping rates within Canada?
We offer flat-rate shipping across all Canadian provinces. Standard shipping usually takes 3-7 business days depending on your location, with free shipping available on orders over a certain threshold.
Can I return items purchased online to a physical store?
Yes, most items purchased online can be returned to any MUJI Canada retail location within 30 days, provided they are in original, unopened packaging with a valid receipt.
Are your products designed with sustainability in mind?
Sustainability is a core pillar of MUJI. we focus on material selection, streamlining processes, and simplifying packaging to reduce waste and environmental impact.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping from the MUJI Canada store?
Currently, MUJI Canada only ships to addresses within Canada. For international orders, please visit the MUJI website specific to your region.